FAQ and policies
We love curious and kind souls with great questions
Brand ethos
Why physical letters in a digital age?
Who are these made for?
Why should I trust the brand?
Will there ever be discounts or sales?
What is the Founder's Circle?
Do you use AI for any of the creative?
The Collection
Are the love letters based on a true story?
How do I know that the story will be engaging?
There was significant social change in the 70s. Do you take sides?
Is the story for all age ranges?
Will the Julie Brown Collection continue after 1970?
Is every character's handwriting different?
Ordering & delivery for Collections
Is ordering & delivery different for boxes or other products?
When will my letters ship?
Is it too late to place an order for a letter?
Do you ship internationally?
How do I place an order for a gift subscription?
How can I gift this to multiple people?
I'm in the Founder's Circle. When prices go up, do I get a promo code?
Policies for Collections
What if I'm not satisfied with the product?
Are installment options available?
When is the deadline to cancel before the next subscription?
Can I switch between Signature and Standard?
How do I cancel a subscription or change my address?
Brand ethos
Why physical letters in a digital age?
Who are these made for?
Why should I trust the brand?
Will there ever be discounts or sales?
What is the Founder's Circle?
Do you use AI for any of the creative?
The Collection
Are the love letters based on a true story?
How do I know that the story will be engaging?
There was significant social change in the 70s. Do you take sides?
Is the story for all age ranges?
Will the Julie Brown Collection continue after 1970?
Is every character's handwriting different?
Ordering & delivery for Collections
Is ordering & delivery different for boxes or other products?
When will my letters ship?
Is it too late to place an order for a letter?
Do you ship internationally?
How do I place an order for a gift subscription?
How can I gift this to multiple people?
I'm in the Founder's Circle. When prices go up, do I get a promo code?
Policies for Collections
What if I'm not satisfied with the product?
Are installment options available?
When is the deadline to cancel before the next subscription?
Can I switch between Signature and Standard?
How do I cancel a subscription or change my address?
Brand ethos
Why physical letters in a digital age?
Who are these made for?
Why should I trust the brand?
Will there ever be discounts or sales?
What is the Founder's Circle?
Do you use AI for any of the creative?
The Collection
Are the love letters based on a true story?
How do I know that the story will be engaging?
There was significant social change in the 70s. Do you take sides?
Is the story for all age ranges?
Will the Julie Brown Collection continue after 1970?
Is every character's handwriting different?
Ordering & delivery for Collections
Is ordering & delivery different for boxes or other products?
When will my letters ship?
Is it too late to place an order for a letter?
Do you ship internationally?
How do I place an order for a gift subscription?
How can I gift this to multiple people?
I'm in the Founder's Circle. When prices go up, do I get a promo code?
Policies for Collections
What if I'm not satisfied with the product?
Are installment options available?
When is the deadline to cancel before the next subscription?
Can I switch between Signature and Standard?
How do I cancel a subscription or change my address?
Brand ethos
Why physical letters in a digital age?
Who are these made for?
Why should I trust the brand?
Will there ever be discounts or sales?
What is the Founder's Circle?
Do you use AI for any of the creative?
The Collection
Are the love letters based on a true story?
How do I know that the story will be engaging?
There was significant social change in the 70s. Do you take sides?
Is the story for all age ranges?
Will the Julie Brown Collection continue after 1970?
Is every character's handwriting different?
Ordering & delivery for Collections
Is ordering & delivery different for boxes or other products?
When will my letters ship?
Is it too late to place an order for a letter?
Do you ship internationally?
How do I place an order for a gift subscription?
How can I gift this to multiple people?
I'm in the Founder's Circle. When prices go up, do I get a promo code?
Policies for Collections
What if I'm not satisfied with the product?
Are installment options available?
When is the deadline to cancel before the next subscription?
Can I switch between Signature and Standard?
How do I cancel a subscription or change my address?